Back to News

Dementia Connect; a new personalised support service from Alzheimer’s Society Posted on 25 Mar 2022

If you need dementia support, we’re here for you

Dementia affects everyone differently.
So whether you, a loved one, a friend or neighbour needs dementia support, we’re here for you.

Dementia Connect, from Alzheimer’s Society, is a new personalised dementia support service for anyone affected by dementia.

It connects you with a whole range of dementia support, by phone, online and face to face. So, you’re one call away from someone who gets it. One click away from answers. One conversation away from help.

It’s free, easy to access, and puts you in touch with our dementia advisers. They will connect you to the support you need, from local help to phone and online advice.

Here are a few examples of the support we provide:

  • emotional support when things get tough
  • connecting you to local support groups
  • help to understand and live with dementia, including coping techniques
  • support with everyday living, such as government benefits.

I can contact the service and ask questions, or seek advice and support, whenever needed or when things change’.
Dementia Connect Service User, Birmingham

Phone support

Our dementia advisers are available on the phone to give you the support you need. They will offer you the option of regular calls

so we can keep in touch and help meet your changing support needs.

Support line opening hours 1

Monday – Wednesday: 9:00am – 8:00pm

Thursday – Friday: 9:00am – 5:00pm

Saturday – Sunday: 10:00am – 4:00pm

Online support

Online support is available round the clock through our website. Find relevant information and advice, connect with others in a similar situation on our online community Talking Point, and search for local services through our dementia directory.

Face to face support

Our local dementia advisers can meet you to offer further support, practical advice and information. We can also connect you with other face to face services in your area.

If you or someone you care for needs support, get in touch.

T: 0333 150 34561



What happens next?

A dementia adviser will talk to you about what you need and connect you to the right support for you. And you’ll only need to tell your story to us once.

1 Calls charged at standard local rate

Katherine, aged 60 from South Wales, was recently diagnosed with vascular dementia. Katherine was given information about vascular dementia, support to start attending local groups, advice about council tax reduction and Lasting Power of Attorney.

The dementia adviser was lovely and full of information. Without Alzheimer’s Society and the dementia adviser we’d have nothing. She is a major networker and knows everything and everyone local, I feel in charge and empowered.
Katherine, living with dementia

96% of people who used Dementia Connect felt the dementia advisers provided useful information2

If you need dementia support, get in touch today.

T: 0333 150 34561



As Dementia Connect is new, parts of the service may not be available in your area just yet.

Our support services are made possible thanks to generous donations from the public. If you would like to find out more please visit

1 Calls charged at standard local rate.

2 Dementia Connect User Survey 2019. 164 respondents in the Birmingham and Solihull pilot area.

Local Services, Let
Local Services, Let